Legal

Terms & Conditions

Last updated: May 2026

Nature of the service

Regénesis House is a regenerative wellness concierge and coordination service. It is not a clinic and does not practise medicine. We coordinate access to independent physicians, laboratories, treatment providers, logistics and recovery services. Contacting us is the start of a conversation, not a purchase or a guarantee of treatment.

Medical responsibility

Diagnosis, medical suitability, informed consent and the administration of any therapy are the sole responsibility of the independent treating physician or provider. The laboratories and treatment providers involved hold the applicable regulatory authorizations.

No medical guarantees

Regenerative medicine outcomes depend on individual biology, adherence and conditions outside our control. No specific result is guaranteed.

Informed consent

Any intervention requires written informed consent reviewed and signed in person before the procedure.

Cancellations and refunds

Specific cancellation and refund terms are provided in the personalized service agreement at the moment of booking, and govern over anything stated on the website.

Intellectual property

All content on this website — copy, photography, design system — belongs to Regénesis House and may not be reproduced without written authorization.

Limitation of liability

Regénesis House coordinates services provided by independent third parties and is not liable for their clinical decisions or outcomes, nor for decisions taken by the user outside of professionally supervised care.

Jurisdiction

These terms are governed by the applicable laws of Mexico. Disputes are submitted to the courts of Quintana Roo.