Nature of the service
Regénesis House is a regenerative wellness concierge and coordination service. It is not a clinic and does not practise medicine. We coordinate access to independent physicians, laboratories, treatment providers, logistics and recovery services. Contacting us is the start of a conversation, not a purchase or a guarantee of treatment.
Medical responsibility
Diagnosis, medical suitability, informed consent and the administration of any therapy are the sole responsibility of the independent treating physician or provider. The laboratories and treatment providers involved hold the applicable regulatory authorizations.
No medical guarantees
Regenerative medicine outcomes depend on individual biology, adherence and conditions outside our control. No specific result is guaranteed.
Informed consent
Any intervention requires written informed consent reviewed and signed in person before the procedure.
Cancellations and refunds
Specific cancellation and refund terms are provided in the personalized service agreement at the moment of booking, and govern over anything stated on the website.
Intellectual property
All content on this website — copy, photography, design system — belongs to Regénesis House and may not be reproduced without written authorization.
Limitation of liability
Regénesis House coordinates services provided by independent third parties and is not liable for their clinical decisions or outcomes, nor for decisions taken by the user outside of professionally supervised care.
Jurisdiction
These terms are governed by the applicable laws of Mexico. Disputes are submitted to the courts of Quintana Roo.